FAQ

 

What is PocketWhiz?

PocketWhiz is an award-winning m-learning service packed with courses on topics that cover personal and professional development. Our mobile-optimised courses are designed to ensure that your learning experience is fun and effective.

 

What do I do with PocketWhiz?

Brush up your general knowledge, discover a new hobby or learn a new language with. As a PocketWhiz subscriber, you enjoy instant access to all our courses that are designed to promote learning and information retention.

 

Am I eligible to use PocketWhiz?

You must be 18+ or have received permission from a parent, legal guardian or anyone authorized to pay your bill.

 

Is PocketWhiz compatible with my device?

The service is compatible with all mobile devices (smartphones, tablets and feature phones). The best user experience is through smartphones and requires 3G and up.

 

How many courses are offered?

Enjoy over 50 courses on a variety of unique and engaging topics. Whether you want to learn a new language, upgrade your professional skills, find a new hobby or catch up on old interests, PocketWhiz offers has something for everyone.

 

How was I subscribed to PocketWhiz?

You visited one of our promotional pages and clicked on the subscription button.

 

How much does the service cost?

ZAR 10/ day

 

Why does PocketWhiz show up with a different name on my mobile phone bill?

This is mainly due to limitations on an operator’s billing and invoicing platform.

 

Is new content added to the courses?

Of course! Our courses are constantly improved and updated. New courses are also regularly added to our portfolio.

How do I subscribe to PocketWhiz?

Simply visit one of our promotional pages or contact us to activate a subscription.

 

How much does the service cost?

MTN: ZAR 15 per day. Vodacom: ZAR 10 per day

 

How am I charged for the service?

Subscription charges are deducted directly from your prepaid mobile balance or will reflect in your post-paid bill.

 

How do I cancel my subscription?

MTN: Dial *155# or call 135 to cancel your subscription. Vodacom: Go to the Cancel Subscription option from the service menu.

 

 

How do I contact Customer Care?

 

• Use the Contact Us form
• Send an email to supportsa@pocketwhiz.com
• Call us on 0-800-999-242