SUPPORT

FAQ

  • About Service

    What is PocketWhiz?

    PocketWhiz is an award-winning m-learning service packed with courses on topics that cover personal and professional development. Our mobile-optimised courses are designed to ensure that your learning experience is fun and effective.

    What do I do with PocketWhiz?

    Brush up your general knowledge, discover a new hobby or learn a new language with. As a PocketWhiz subscriber, you enjoy instant access to all our courses that are designed to promote learning and information retention.

    Am I eligible to use PocketWhiz?

    You must be 18+ or have received permission from a parent, legal guardian or anyone authorized to pay your bill.

    Is PocketWhiz compatible with my device?

    The service is compatible with all mobile devices (smartphones, tablets and feature phones). The best user experience is through smartphones and requires 3G and up.

    How many courses are offered?

    Enjoy over 50 courses on a variety of unique and engaging topics. Whether you want to learn a new language, upgrade your professional skills, find a new hobby or catch up on old interests, PocketWhiz offers has something for everyone.

    How was I subscribed to PocketWhiz?

    You visited one of our promotional pages and clicked on the subscription button. Your subscription was confirmed via an SMS message sent to your phone.

    How much does the service cost?

    You are charged the rate mentioned on the promotional page that you visited. This rate is mentioned both in the welcome message you received upon subscribing and the regular SMS reminders you receive from us.

    How do I manage my subscription?

    Get in touch with our Customer Care Team.

    How do I get in touch with Customer Care?
    Why does PocketWhiz show up with a different name on my mobile phone bill?

    This is mainly due to limitations on an operator’s billing and invoicing platform.

    Why do you keep sending me text message reminders?

    This is a mandatory requirement and we only send SMS reminders to active subscribers.

    Is new content added to the courses?

    Of course! Our courses are constantly improved and updated. New courses are also regularly added to our portfolio.

  • Subscription

    How do I subscribe to PocketWhiz?

    Simply visit one of our promotional pages!

    How am I charged for the service?

    Subscription charges are deducted directly from your prepaid mobile balance or will reflect in your post-paid bill.

    How can I check and manage my subscription?

    There are a few ways to unsubscribe from the service:

  • Refunds

    Why would I want a refund?

    You may request a refund if you’re not fully satisfied with the service. Please contact our Customer Care team who will assist you in the best way possible. Don’t forget to mention the mobile number registered with PocketWhiz, and your email address.

    How do I submit a request for a refund?

  • Customer Care

    How do I reach out to Customer Care? Our Customer Care team will be happy to answer your questions and issues.

Contact Us

Drop us a message at supportsa@pocketwhiz.com or fill up the form below: